Syndicate support is ready to help with questions, account-related issues, technical concerns and general feedback. Contact the team via live chat, email or phone for fast assistance. Upload documents or ask about withdrawals, bonuses and account changes - our agents will guide you through simple steps and follow-up. Use the cashier for deposits and upload ID in account settings if requested. Available channels are listed below for quick access.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (accounts & promos) |
| Affiliate enquiries | [email protected] (Syndicate Club partners) |
| Payments | [email protected] (billing) |
| Privacy | [email protected] (data requests) |
| Phone | +61 3 9512 4839 |
| Working hours | Mon-Fri, 09:00-22:00 AEST |
| Live chat | Available on site |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or when you need to submit documents. Please use a clear subject line and include up-to-date contact details to avoid delays. Attach any relevant files and state your account ID or username so we can locate your account and respond more quickly.
Submit your enquiry
Response Time
Support enquiries are handled promptly - most enquiries are answered within one business day. Simple requests get near-instant replies via live chat, while email or verification cases may need more time. Complex issues, security checks or document reviews can take longer depending on their nature. Use live chat for urgent matters and email for full case tracking.
Feedback
Tell us what you think - we'd love your feedback, suggestions or ideas to make the site better. Send comments via live chat, email or the feedback form. Every submission is read and reviewed carefully, and we use your input to improve features, promotions and the overall user experience. Thanks for helping us make the site more enjoyable.