Terms and Conditions Policy
Welcome to Syndicate. This Terms and Conditions page explains the rules that govern use of our platform and defines the relationship between us and our users in Australia. The provisions that follow set out responsibilities for account holders, eligibility criteria, acceptable use, and the basic legal framework for bonuses, deposits, withdrawals, dispute resolution, and updates to these terms. Please read them carefully before registering or placing real‑money wagers, and retain a copy for your records so you understand your rights and obligations when accessing our services.
Account responsibilities
Registration and verification
Accurate personal information must be provided at sign up. We require verification of identity and address before any withdrawal is processed. Documents should be clear and current; delays may occur if additional checks are necessary. Only one account per person, household, or device is permitted and duplicate accounts may be closed and funds forfeited.
Account security
Password confidentiality and secure access are the account holder’s responsibility. Promptly notify us of any unauthorized access or suspected fraud. We may suspend or terminate accounts for security concerns, suspected misuse, or non‑compliance with these terms.
Eligibility requirements
Use of our services is restricted to persons legally permitted to gamble and aged 18 or over. Residents of jurisdictions where play with a Curaçao‑licensed operator is prohibited are not eligible. Access must not be attempted via VPNs or other methods to bypass regional restrictions. Compliance with applicable Australian laws remains the user’s responsibility.
Acceptable use of the service
Services are for lawful, personal entertainment only. Users must not engage in collusion, bonus abuse, identity fraud, money laundering, or any activity that compromises game integrity. Automated play or use of prohibited software is forbidden. Breach of acceptable use rules may result in account suspension, confiscation of funds, or reporting to relevant authorities.
Bonus and promotion rules
Promotions are subject to specific terms and general rules. Bonuses are offered at our discretion and may require opt‑in, promo codes, minimum deposits, wagering requirements, and game weightings. Wagering and maximum bet limits apply while bonus funds are active. We reserve the right to modify, suspend, or cancel promotions and to reclaim bonuses in cases of abuse or error.
Deposits and withdrawals
Deposits
Accepted payment methods, minimums, and processing times are displayed in the cashier. Deposits are credited in AUD where supported. Users must only use payment instruments in their own name. We do not accept third‑party payments.
Withdrawals
Withdrawals are processed after verification and according to our payout procedures and limits. Processing times vary by method; e‑wallets and cryptocurrencies are typically faster than bank transfers. We may apply internal limits and hold funds pending checks for compliance or security reasons.
Dispute handling
Concerns should be raised with our support team in the first instance. We aim to resolve disputes promptly and fairly. If an agreement cannot be reached, disputes may be escalated to the relevant licensing authority or independent dispute resolution body as provided under applicable law. Evidence related to play history may be used in adjudication.
Updates to the terms
These Terms and Conditions may be amended from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of our services after publication constitutes acceptance of the updated terms. It is the user’s responsibility to review the current terms periodically.