User Privacy Policy
Syndicate is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy describes what personal, technical and transactional data we collect from Australian players, how our team uses that information, and the safeguards we maintain to keep data secure. It also explains your rights, the role of cookies and tracking technologies, and how we share information with service providers or when required by law. Contact information for privacy requests is provided so you can exercise your rights or ask questions about our practices.
Types of data we collect
Personal data includes identity and contact details such as name, date of birth, email, postal address and government ID documents provided for verification. Technical data covers device identifiers, IP address, browser and operating system, and log information. Transactional data relates to deposits, withdrawals, payment details, wagering history and game activity tied to your account in AUD.
How we use information
Account management relies on personal and transactional data to create and maintain your account, process deposits and withdrawals, and enforce KYC requirements for withdrawals. Security and fraud prevention use technical and behavioural data to detect suspicious activity and protect accounts. Compliance obligations require us to retain records and report where local laws demand. With your consent we may use contact details for service notifications and optional communications, which you can opt out of at any time.
Data protection and security practices
We implement industry standard security measures including TLS encryption for data in transit and strong encryption for stored sensitive information. Access to personal data is restricted by role, authenticated using multi-factor controls where appropriate, and monitored through audit logs. Regular security reviews, patching and vulnerability testing are performed, and third-party providers are contractually required to meet comparable security standards.
Cookies and tracking technologies
Cookies and similar technologies help deliver the service, remember preferences, and improve performance. We use session and persistent cookies for authentication and functionality, and analytics cookies to understand site usage. Players may manage cookie preferences via browser settings or our cookie banner where presented. Disabling certain cookies may affect site features including instant-play games and cashier flows.
User rights regarding personal data
Australian users may request access to the personal data we hold, ask for corrections, request deletion where lawful, or restrict processing. Requests should be sent using the contact details below and will be handled in line with applicable legal timeframes. Identity verification is required before fulfilling data access or deletion requests to protect account security.
Data sharing and third parties
We share data with payment processors, identity verification services, fraud prevention partners and game providers to operate the service and process transactions. Aggregated or anonymised data may be used for analysis without identifying individuals. Disclosure to law enforcement or regulators will occur when legally compelled or to prevent fraud and risk. Contracts with processors require compliance with data protection obligations.
Retention and updates to this policy
Personal data is retained only as long as necessary for the purposes described, including legal, tax and regulatory requirements; retention periods vary by data type and purpose. This Privacy Policy may be updated periodically to reflect legal or operational changes. Material changes will be notified through the site or direct communication where required, and the effective date will be updated accordingly.
How to contact us
For privacy requests, questions or complaints about our handling of personal data, submit a request via the account privacy settings or contact our privacy team through the site support channels. We will acknowledge requests and provide information on next steps, including escalation to relevant regulatory bodies if needed.