Responsible Play

At Syndicate our priority is protecting players and promoting safe, responsible play. Through clear policies, practical account tools, and ready access to support, we help customers make informed choices and maintain healthy gambling habits. Our approach balances proactive prevention with responsive assistance, offering options that range from simple deposit controls to longer-term self-exclusion. Syndicate Responsible Gambling underpins everything we do, with staff trained to respond sensitively to concerns and systems in place to detect risky behaviour early so help can be offered quickly and discreetly.

Player Protection Principles

Player safety is embedded in our operations. Fair treatment, transparency, and confidentiality guide how we interact with customers and handle sensitive information. Policies are designed to reduce harm, encourage informed decision-making, and ensure that any intervention respects individual privacy while prioritising wellbeing.

Tools to Manage Gambling Activity

Deposit and Loss Limits

Customisable deposit and loss limits are available in account settings so customers can cap spending daily, weekly, or monthly. Limits can be adjusted by the player or reduced after consultation with support, and we recommend setting conservative amounts to avoid unintended overspending.

Time-Outs and Session Controls

Short-term time-outs and session reminders help interrupt play when needed. Customers can activate temporary breaks from play instantly, use automated session alerts to monitor duration, and choose cooling-off periods to reassess activity without closing accounts permanently.

Self-Exclusion Options

Longer self-exclusion is offered for those who need extended breaks. Choosing self-exclusion blocks access, stops marketing communications, and triggers account support procedures. Reinstatement is only possible after the agreed period and following any verification steps we require to protect the player.

Recognising Signs of Problematic Behaviour

Signs to watch for include chasing losses, borrowing money to gamble, neglecting responsibilities, and playing for longer than intended. If someone exhibits repeated unsuccessful attempts to cut back, frequent late-night play, or emotional distress linked to gambling, these are signals that specialist support should be sought.

Guidance for Staying in Control

Practical steps include setting strict deposit limits, scheduling non-gambling activities, avoiding gambling when stressed or intoxicated, and using self-assessment tools to track time and spend. Honest reflection, open conversations with trusted contacts, and making use of our account controls can all help maintain balance.

Access to Professional Help and Support Organisations

When professional assistance is needed, we provide links and referrals to recognised support organisations and national helplines. Trained advisors and counselling services offer confidential advice, and we encourage customers to contact these resources promptly. Our support team can also signpost local Australian services and collaborates with external bodies to ensure players receive appropriate care.